Privacy Policy & Security

1. Al Shareef Oudh’s commitment to maintaining your privacy
Al Shareef Oudh’s Privacy Statement has been created because we value our users and recognise their right to keep personal information private. This statement discloses our information gathering and dissemination practices for Al Shareef Oudh.

2. Collecting information on Al Shareef Oudh Registered members
As part of registering with Al Shareef Oudh, we collect personal information about you in order for you to take full advantage of Al Shareef Oudh’s services and products. To do this it may be necessary for you to provide additional information to Al Shareef Oudh as detailed below.

3. Registration
Registration is completely optional. However, registration for Al Shareef Oudh services allows you to take advantage of our product releases. Registration includes submitting your name, email address, address, company, company classification, telephone numbers, option on receiving updates and promotional material. You may access this information at any time by clicking ‘Manage my account’.

4. Credit Card Details
Credit Card details are only stored for the processing of payment and will be deleted once payment is processed. Credit cards are processed with the third party payment providers PayPal or Stripe. Your details may be stored on their systems for the purposes of record keeping, processing refunds and settling disputes.

5. Email communications from Al Shareef Oudh
Al Shareef Oudh also provides you with selected information about our products and website changes in our email newsletter. This free service is sent to registered users and provides the option of opting out of receiving these by changing your preferences in ‘Manage My Account’. Al Shareef Oudh may also make you aware of additional products and services which form part of your relationship with Al Shareef Oudh.

6. Storage & Security of Personal Information
Al Shareef Oudh takes all reasonable steps to ensure the security of our system. Al Shareef Oudh allows you to access your information at any time to keep it accurate and up to date. Any information which we hold for you is stored on secure servers that are protected in controlled facilities.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by Al Shareef Oudh. However, Al Shareef Oudh will not be held responsible for events arising from unauthorised access of your personal information. You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on the Al Shareef Oudh site.

7. Access to Your Information
Unless you become a registered Al Shareef Oudh user, make a purchase, or submit your details via a contact form, Al Shareef Oudh does not collect information that identifies you personally. If however, you become an Al Shareef Oudh registered user, you are able to change and update your registered profile at any time. Should you require assistance with updating your account or removing your details from the site, this can be by forwarding an email to: admin@alshareefoudh.com

8. Feedback
Al Shareef Oudh welcomes ideas and feedback about all aspects of the site. Al Shareef Oudh stores feedback that users send to us. This feedback will be used to administer and refine the service and may be shared with Al Shareef Oudh partners either in aggregate form or with specific identifying characteristics removed.

In some instances you may provide comments to us regarding our services. These comments may be displayed on our website to other users, if you do not wish for your comments to be displayed please email admin@alshareefoudh.com and we will remove your comments.

9. Privacy & Site Changes
From time to time, Al Shareef Oudh may review and update its privacy statement. Revised versions will be updated on the website.

10. Cookies
Please visit our Cookie Policy page for more information about the cookies used on the website

11. Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

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